Our customers are our top priority & we believe in making shopping at Golden Craft Overseas a seamless experience. Please read the information on this page regarding the return & refund of your products.
Can I return a product if I do not like it?
Return/exchange is only possible if the delivered product is damaged or incorrect.
How do I know if my item is eligible for a return?
We offer 48 hours return policy only to those who receive damaged or wrong products i.e., you can place a return request within 48 hours of receiving your order, as long as the returned products are unused, with the original packaging & tags. However, to process the return we request you to please send a picture of the product on our given mail or WhatsApp & the reason for the return within 48 hours of receiving the product.
What if I have received a damaged product?
Our commitment is to ensure that your products reach you safely and securely. However, in some rare event that you have received a damaged or wrong product, please send a return request on WhatsApp/mail with a picture of the damaged product within 48 hours of receiving your order. Once the return request is approved, we will send you a free replacement or offer a credit voucher for the paid amount.
Do you offer reverse pickups? Are there any additional charges for this service?
We offer a reverse-pickup service for some, but not all pin codes. If your pin code is not serviceable, you can still return the product(s) by shipping them to us at B-20, Transport Nagar, Moradabad-244001 For Defective/Incorrect orders, we do not have any additional charges for return.
How long does it take to process returns?
We usually dispatch the product(s) within 8 working days after receiving the returned product for a replacement order.
For refunds, we issue a credit/voucher for the paid amount.