GOLDENCRAFT OVERSEAS

Welcome to Golden Craft Overseas’ website. By using this website, you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety, please leave this website. These terms and conditions will apply to all orders delivered and are in addition to the general terms and conditions which together govern your contract with us for the sale of the products. If there is a conflict between the terms mentioned below, the terms contained in this T & C will alone prevail for the usage of the site.

1.Introduction

The domain name ‘goldencraftoverseas.com’ is registered in the name of ‘Golden Craft Overseas’, which is a registered company. Its registered office is at B-20, Transport Nagar, Moradabad-244001. Golden Craft Overseas is selling and manufacturing luxury lifestyle retail products such as home decor, furniture, fashion accessories & other related goods.

2.Right to Change

Golden Craft Overseas reserves the sole right to update or modify these Terms & Conditions at any time without prior notice. For this reason, we encourage you to review them at the time of every purchase from our website.

3.Online Shopping

Golden Craft Overseas will take all reasonable care to ensure that all details, prices, photographic representations, and descriptions of products appearing on the website are correct when the relevant information was entered into the system. We have made every effort to display as accurately as possible the appearances, colours, textures, dimensions, weight or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment. Therefore, we are unable to guarantee that the product images, dimensions, and weight accurately represent the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase. We will not be liable if, for any reason, the Golden Craft Overseas website is unavailable at any time or for any period. We may restrict access to some parts or the entire Golden Craft Overseas website from time to time.

4.Order Process

All orders that you place on this website will be subject to acceptance following these Terms and Conditions. Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons: -The product you ordered is out of stock; -Our inability to obtain authorization for your payment; -We have identified a pricing or product description error; -There is a system or procurement failure; and -Failed customer validation checks. -Legal restrictions or practices for products in the area you have selected prevent fulfilling your order for delivery; -Other restrictions for the area you have selected prevents fulfilling your order for delivery. We will contact you if any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your Credit card/Debit card/any other mode of payment has been charged, the said amount will be reversed into your Account as the case may be to the source of the payment within a period of 30-60 working days. Any vouchers used in these orders shall be returned & made available to the user in case of cancellation by Golden Craft Overseas. When you place an order on our website, you possibly receive an email with acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Golden Craft Overseas. Acceptance of your order for goods and the completion of the contract between you and Golden Craft Overseas will occur when your goods are dispatched by your carrier: we will email you that your goods have been dispatched. We reserve the right to fulfil multiple orders separately, which may mean they are dispatched separately by your carrier.

5.Delivery

Golden Craft Overseas endeavours but does not guarantee delivery of products in the stipulated time frame as mentioned on the purchase of the product. In no manner can the contract be repudiated if Golden Craft Overseas fails to deliver one or more products in the stipulated time frame. However, if you fail to deliver the goods, Golden Craft Overseas may, at its discretion, charge you for additional shipping costs. You may request international delivery. Please note that your delivery may take longer during sales or other busy periods. Your order will be accepted by Golden Craft Overseas when the products are collected on your behalf by the relevant delivery company from Golden Craft Overseas for delivery to your chosen address. The risk of loss and damage of products passes to you on the date when the products are delivered.

6.Refunds & Returns Policy

Our customers are our top priority & we believe in making shopping at Golden Craft Overseas a seamless experience. Please read the information on this page regarding the return & refund of your products.

Can I return a product if I do not like it?

Return/exchange is only possible if the delivered product is damaged or incorrect.

How do I know if my item is eligible for a return?

We offer 48 hours return policy only to those who receive damaged or wrong products i.e., you can place a return request within 48 hours of receiving your order, as long as the returned products are unused, with the original packaging & tags. However, to process the return we request you to please send a picture of the product on our given mail or WhatsApp & the reason for the return within 48 hours of receiving the product.

What if I have received a damaged product?

Our commitment is to ensure that your products reach you safely and securely. However, in some rare event that you have received a damaged or wrong product, please send a return request on WhatsApp/mail with a picture of the damaged product within 48 hours of receiving your order. Once the return request is approved, we will send you a free replacement or offer a credit voucher for the paid amount.

Do you offer reverse pickups? Are there any additional charges for this service?

We offer a reverse-pickup service for some, but not all pin codes. If your pin code is not serviceable, you can still return the product(s) by shipping them to us at B-20, Transport Nagar, Moradabad-244001 For Defective/Incorrect orders, we do not have any additional charges for return.

How long does it take to process returns?

We usually dispatch the product(s) within 8 working days after receiving the returned product for a replacement order.

For refunds, we issue a credit/voucher for the paid amount.

7.Payment Methods

While availing any of the payment method/s offered by us, we are not responsible for taking any liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you, including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the preset limit mutually agreed by you and between your “Bank/s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s. All payments made against the purchases/services on goldencraftoverseas.com by you shall be against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by Golden Craft Overseas. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done to ensure a safe and full proof online shopping environment for our users.

8.Pricing Policy

All prices are inclusive of GST at an appropriate rate and are correct when entering the information into the system. Prices may change, and offers may be withdrawn at any time. Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order regarding the incorrectly priced item as cancelled. Sale offers are subject to availability and may be withdrawn.

9.Product Availability / Information

We feature products on our website that have been carefully selected for sale on the Golden Craft Overseas website. Prices of products may change from time to time. Goods are subject to availability as there is a delay between when your order is placed and when the order is accepted; the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order, we shall notify you as soon as possible, and you will not be charged for the out-of-stock items. All items are subject to availability.

10.Gift Card Policy

E-Gift Cards bought on our website can only be redeemed online. E-Gift Cards can only be redeemed in the same currency in which they are bought. E-Gift Cards cannot be used towards buying E-Gift Cards in a different currency and cannot be redeemed for cash or store credit. Only one E-Gift Card can be redeemed in one shopping session. Partial redemption is not allowed. E-Gift Cards are valid till 1 year from the date of purchase. Golden Craft Overseas is not responsible if the E-Gift Card is lost, stolen, or used without permission. If the order value exceeds the gift card amount, the outstanding balance must be paid by debit card/credit card/net banking. E-Gift Card will be sent via email; no physical copy would be mailed separately. Please note that once E-Gift Cards are purchased, they cannot be returned or refunded under any circumstances. E-Gift Card Policy is subject to change at any time without prior notice.

11.Member account, password, and security

Registering and using the Golden Craft Overseas website may involve setting up an account and giving a password. You are fully responsible for maintaining the confidentiality of your account and the password and all activities that occur under your account or password. You agree to immediately notify us of any unauthorized use of your account or password and any breach of security or misuse or suspected breach of security or misuse of the service. Ensure that you exit from your account at the end of each session if you use a shared computer. Golden Craft Overseas cannot and will not be liable for any loss or damage arising from your failure to comply with this Clause.

12.Privacy and use of your data

The purpose of this statement is to set out how we will use personal information that we may obtain about you. By using this website and/or by registering as a user of any services provided by Golden Craft Overseas on this website, you agree to our use of your data as set out herein. When you register and use the Golden Craft Overseas’ website, you will be asked to provide information such as your contact details. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that to provide some of our services, we may require further details from you. We may use information that you provide, or that is obtained by us:

• To register you on our website and to administer our website services;
• To administer any prize draws or competitions you may enter;
• For assessment and analysis (e.g. market, customer, and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities;
• To keep you informed of such products and services (including special offers, discounts, offers, competitions, and so on) by any of the following methods: email; telephone (including automated calls);

SMS text message and other electronic messages such as picture messaging, post, fax, or otherwise (including products and services of other companies and organizations) which we consider may be of interest to you. If you do not wish to receive information on such products and services, don’t hesitate to reach us to unsubscribe. You will also be offered the opportunity to opt out in future marketing communications. We may use internal and external validation and fraud checking systems to verify your identity. We may share your data with selected third parties for marketing purposes, but only after obtaining your consent to do so. Where we record your telephone call for marketing purposes or to pass on information to a third party, we will ask for your consent before doing so. We may monitor or record telephone calls without your consent under the following circumstances: to provide evidence of a business transaction; to prevent or detect crime to investigate the unauthorized use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met in the interests of national security, and to secure the effective operation of the telecom system.

13.Jurisdiction

All contracts will be concluded in English. The website is controlled and operated in India. Any terms and conditions concerning the usage of this website will be governed by the laws of India, and any dispute concerning the use of this website will be determined exclusively by the Courts of India.

14.Force Majeure

Failure on the part of Golden Craft Overseas to perform any of its obligations and the non-furnishing of the Service) shall not entitle you to raise any claim against Golden Craft Overseas or be a breach hereunder to the extent that such failure arises from an event of Force Majeure. If through force Majeure the fulfilment by either party of any obligation outlined in this Agreement will be delayed, the period of such delay will not be counted on in computing periods prescribed by this Agreement. Force Majeure will include any war, civil commotion, strike, governmental action, lockdown, accident, epidemic, or any other event of any nature or kind whatsoever beyond the control of Golden Craft Overseas that directly or indirectly hinders or prevents Golden Craft Overseas from commencing or proceeding with consummation of the transactions contemplated hereby. You expressly agree that lack of funds shall not, in any event, constitute or be considered an event of Force Majeure.

15.Grievance

Any grievances you have by way of using the website can be addressed to the ‘Customer Care’ by way of email or Whatsapp. The ‘Customer Care’ shall thereafter consider the same and respond within a month of the date of such complaint/ grievance.

16.General

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect. We will not be responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control. If you breach these Terms and Conditions and take no action, we will still be entitled to use our rights and remedies in other situations where you are in breach. Golden Craft Overseas reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.